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Biography

Q & A With Don Goodale

How long have you been in the Real Estate Industry?

I’ve been in the business for over 20 years working at Century 21 Miller Real Estate Ltd, Brokerage. I also have extensive training in sales and marketing with a background in the auto industry. After selling cars for over 20 years I decided it was time to put that experience to use in the Real Estate industry.

Why Real Estate?

I’ve always had a passion for Real Estate and the choice was clear to me at the time, I had the skills and the drive to pursue a new career. There were two driving forces behind my decision to move over to Real Estate, one was Bill Miller, Broker/Owner of Century 21 Miller the other was Clare Mclean, a seasoned Real Estate Agent at Century 21 Miller.

Bill was a long-time friend and opened the door for me when I decided to move into the Real Estate world. He has fully supported me ever since. Clare was a real mentor to me when I started and taught me the value of human contact, relationship building and the power of something as simple as a written note in the mail.

What is your life philosophy?

It’s simple, people like to do business with people they trust and like. I believe in building long- term relationships, built on trust and strive to do the best for people at any given time. I always approach every situation with honesty, integrity and sincerity.

For me there are three basic rules: Never treat clients as objects; never get too serious; and always keep a sense of humour.

You’ve been in the industry for over 20 years what is your greatest struggle?

The Real Estate business is 24/7, 365 days a year and is very time consuming so you tend to internalize the wants, needs and desires of clients. Ultimately this means I am very involved and have become very close with many clients.

So what do you like the most about the industry?

It’s a people business and I thrive on meeting new people and learning from them. I don’t take trust lightly, or for granted, and work hard to earn that with every new person I meet. Usually this is a long-term relationship and I find it very rewarding to see the growth of our clients’ families as we help them through their changing Real Estate needs.

Every day is literally a new day in Real Estate, you never know what you’ll be doing, where you will go or who you will meet up with.

You were once independent and now work with a team, what’s the greatest benefit of that?

We have a great cohesive team effort here with lots of trust, and we have fun along the way! Our team has many years of experience and expertise and we draw on that whenever we can, ultimately ensuring our clients receive the service they deserve for their Real Estate Marketing.

The team makes me better at what I do. With a team we have a built-in network for referrals of properties, potential buyers and sellers that we would not otherwise have. Through the collective time and energy of an entire team we are able to give 100% attention to each client's needs.

There’s also a great mesh between myself and Brad Miller, as we both bring our individual strengths and experience to the table.

We also have a great network of “suppliers” in our builders, developers, photographers, floor planning people, and always work with people that have the same philosophy and ethics as our team.

You have a long-standing family history in Oakville spanning over 100 years?

Our family has a long-time connection to the history of Oakville, and I’m proud that. It’s important to me to remember that history and I’m committed to being a part of, and giving back to the community I grew up in. I was born and raised in Oakville and I want to know that I can hold my head high when I walk down the street.

I am keenly aware of the value of networking and partnerships, and have developed strong ties within the community. As a lifelong resident of Oakville I have a large network of friends and family in the area.

It’s really interesting to me to drive by the Ford Plant and know that it used to be farmland that was leased by my grandfather. My grandmother used to work at the old Post Office that was on Navy Street and there used to be a Basket Factory at Cross and Trafalgar that is long gone.

To me, that’s what Oakville is all about, its history, and if I can give some of that history to our clients then I am a happy man.

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Biography

Q & A with Brad Miller

How long have you been in the Real Estate Industry?

I’ve been in the Real Estate business for over 15 years, 12 as a Broker and over 3 years as an Agent Training Manager focused on expanding marketing and sales initiatives within Century 21 Miller.

Why Real Estate?

The Real Estate industry has always been in my blood. I grew up working for my father, Bill Miller, Broker/Owner of Century 21 Miller for over 45 years. He put me to work in the office when I was still a kid, emptying garbage cans and vacuuming the offices of Realtors. As well, my degree in Urban planning and an undergrad in philosophy helped set me on a career path towards becoming a Realtor.

After I became a Broker, Don Goodale, a long-time friend of the family and Number #1 Agent in the office for years, and I decided to put a team together. We are both of like-minded philosophy believing it is beneficial to have a clear, successful, innovative Real Estate marketing plan in place based on integrity, trust and results.

What is your Philosophy?

Tell people what they need to hear, the truth, not necessarily what they may want to hear, so that in the end they can make good business decisions. It is so simple to always do right by people; if you do, everything else will fall into place.

You’ve been in the industry for over 15 years what is your greatest struggle?

It’s personal to me, not just a business, so I find myself internalizing our clients’ worries. It’s always my focus to ensure that people have an easy transition whether they are selling or buying; and in so doing I tend to build personal relationships with clients and worry about making sure they are doing the right thing at the right time.

So what do you like most about the industry?

The friendships that I have formed with clientele are very special to me.

There’s a real sense of accomplishment when everything clicks and knowing the job is done right, it means I have helped make my clients lives easier

What’s the biggest benefit of working with a team?

Our team is unified in our value system, to do the best for our clients always and to guide them in the decision making process effectively so they make the right decision at the right time. With multiple team members focused on the listings, in touch with their network and in tune with what is going on in the market means clients are getting the best service possible. Real Estate is a 24/7 job and with a team that means there is always someone available.

It’s great having the resources and knowledge of the team as a sounding-board for marketing strategies and for sharing information. It’s a two-way street that makes this successful. We pass information on and are always on the look-out to try and help all the team members.

What does living in Oakville mean to you?

I was born and raised in Oakville and have a solid history in the area. I’ve grown with Oakville and witnessed how it has transitioned and changed over the years.

I’m proud to raise my family here and am glad that I can now act in a way to give back philanthropically to the community that I call home.

Biography

Kieran has been with the Goodale Miller Team for over six years and brings with him a strong background and knowledge in the building process, costs and renovations to the team along with his keen sense of negotiation and professionalism.

His experience in Accounting and Finance along with his sharp sense of the market gives Kieran a solid foundation for the Real Estate industry. He values the long term relationships he establishes with his clients and loves to grow with them from new buyers to established residents looking for their next property.

What is the greatest benefit of working with a team?

“The ability to bounce ideas, information and insights off each other makes our team more useful than a single agent. We have a great back-up team for our clients with the added benefit of the knowledge and resources of multiple Representatives and a full administrative staff.”

What is your Mission Statement?

“Always listen to what people say and strive to make it happen for them in an even-keeled, informative, goal-oriented manner focusing on patience and enthusiasm.”

Kieran values the relationships he has with Don Goodale and Brad Miller and attributes his own recipe for success in learning from their enthusiasm and strategic approach to Real Estate. Keeping up-to-date on current market and industry news is an important part of his approach – he is constantly seen with multiple business and market magazines in his hands. Kieran loves hockey, golf and travel.

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Biography

Bronwen has over six years in the Real Estate industry working with estate lakefront properties to luxury custom built homes in Oakville and the surrounding areas. With a background in public relations and communications Bronwen brings to the team a keen understanding of the power of marketing and the experience of connecting with people easily, assessing their needs and establishing a solid, trusting, long-term relationship.

As the daughter of a successful Oakville Realtor she has a solid understanding of the energy, resourcefulness and integrity required to be the best Realtor for her clients, whether they are selling or buying. She believes that a Realtor is a source of support and guidance, helping clients navigate the real estate market easily and is known for making things happen.

What is the greatest benefit of working with a team?

“Team life delivers a high-paced momentum that would be hard to duplicate for a single agent working by themselves. This momentum keeps you in the loop with all the pertinent information in the industry that you need to really help your clients. Every team member is working for the client keeping a close watch on opportunities that would benefit them. There is always a sense of urgency in everything we do as a team and our ability to turn on a dime and deliver exceptional custom marketing packages to our clients is second to none.”

What is your Mission Statement?

“To give the most accurate, timely, useful information and advice with confidence and enthusiasm.

Bronwen was born and raised in Oakville and has an in-depth personal knowledge of all the local areas. Her passion for people is seen in her ability to quickly establish a solid relationship with all her clients, resulting in long-term and referral clients.

Biography

Throughout his career Ryan has made it his mission to build long-lasting relationships with his clients and that of the Real Estate community. With a background in sales management and an Entrepreneur at heart, Ryan brings to the team his strong business acumen along with a keen sense of judgment. The key to building long-term relationships with his clients stems from an honest, open approach with a focus on always fulfilling his client’s best interests.

What is the greatest benefit of working with a team?

“The varied knowledge, experience and backgrounds of the team provide all of us a resource we wouldn’t otherwise have. For our clients this means always having a contact person, whether it’s another Representative or an Administrator, to answer questions or offer advice when they need it.”

What is your Mission Statement?

By providing an exceptional knowledge base, dedication to value and personal attention to detail you will ultimately ensure the best interest of clients is always represented.

With his commitment to going the extra mile and drawing on his powerful network of industry experts, Ryan ensures his clients have all the information they need to make a confident decision. Ryan moved to Oakville in 2000 from Thunder Bay. In his spare time he enjoys golfing and fishing.

Biography

With over 12 years in the Real Estate industry, Kathy brings a wealth of knowledge, commitment and enthusiasm to the team. As a multiple award winning Representative Kathy has sold homes in a variety of areas from rural estates and Lakeshore luxury homes to first-time buyers and established residents. Kathy brings her background as a teacher at Sheridan College to every situation. She believes Real Estate is essentially teaching and guiding clients on making the best possible decision at the best possible time.

What is the greatest benefit of working with a team?

“Having a team as a reliable support network when you need it is priceless. There is always someone available to help our clients and we have a full network of valuable information to draw on.”

What is your Mission Statement?

“To provide every client with unsurpassed service and the most sincere and ethical professionalism possible.”

As a resident of the area for over 15 years Kathy brings a well-rounded familiarity and understanding of the Oakville and Burlington communities as well as a wide-range of experience in neighbouring communities. Kathy loves the Real Estate industry and with her natural warmth and enthusiasm along with her knowledge and professionalism, she is known for guiding clients through the process in an easy, comfortable manner. She loves to swim, ski and cottage with her husband and son.

Biography

Murray brings to the team over 20 years of expertise in Wealth Management, Finance and Mortgage Management before becoming a Licensed Realtor. His broad range of education, skills and experience, along with his dedication to hard work, is a beneficial advantage for prospective clients. Murray strives to provide excellent service and advice to his clients and focuses on value, communication and helping people make the right decision at the right time.

What is the greatest benefit of working with a team?

“Market intelligence is our greatest asset as a team. There is always a benefit to having ten people over one person. It is all about communication and information in this business - anyone can show a house but understanding values and giving good advice that is beneficial to clients is what matters in this industry. For clients this means better and more accurate information about the market and property valuation, he expands.

What is your Mission Statement?

“To create a well-rounded package consisting of good communication, a high level of commitment and integrity while providing the best advice and information for not only clients, but everyone on the team and in the industry.”

Murray is a Certified Management Accountant and has attained a Personal Financial Planner designation while with RBC and has an MBA from Dalhousie University. Although he has a busy family life with his wife and 5 children – including triplets – he enjoys hockey and loves the water.

Biography

Michelle’s past career in Human Resources Consulting and current incarnation as a consistently award winning Realtor® have one very important element in common – human beings. To Michelle, Real Estate isn’t just about the properties, it’s about the people. More specifically, it’s about providing exceptional representation to her clients for what is - for most people - the largest transaction of their lives. Michelle sees buying and selling a home as a journey she’s privileged to accompany people on, steering them in the right direction with her dedication and expertise.

What is the greatest benefit of working with a team?

“I never have to put one client’s needs above another, even when things are happening simultaneously. There’s always someone who can jump in and help and not just anyone, but a team member who values my client as much as I do. Plus, the collective years of experience is absolutely priceless.”

What is your Mission Statement?

“For every client to complete their Real Estate transaction with absolute confidence and peace of mind, knowing for certain they have received – and will continue to receive - the highest standard of service, ethics and expertise.”

Born and raised in the GTA, Michelle made Oakville her home in 2001 with the realization there was no better community in which to raise her child. Having traded in Real Estate all over the GTA, Michelle is able to offer her clients a unique professional versatility when they move to, from or within the Oakville area. In her spare time she likes to hang out with her son and be a tomboy. Michelle holds a special place in her heart for the cause of Autism Awareness.

Testimonial

My wife and I have recently closed the sale of our Oakville condo, and while I am sure you can imagine the experience has been a busy one for us, it has also been exciting. The purpose of writing to you today is simple in thought.

My name is Mark Calronetti and when I fist began to think about selling my condo I looked at the closest agent around. I did this as I thought they would have quick access to the area and a good idea of the new area. After a few meetings with this person I deemed them not suited for my needs and wants. I was then introduced to your company and in particular Michelle Epstein. From the moment my wife and I sat down to meet with Michelle for a consultation I felt she was the one for us, although I did not want to say it at the time. Michelle came to that first meeting more prepared than even a detailed oriented person such as myself, would have expected. She had done an amazing amount of research and presented it professionally. As we signed on with Michelle and our dealings grew we continued to be impressed at each new tum. Michelle continuously made her self available to us and I believe it was her instincts, knowledge and work ethic is what lead to our successful partnership and ultimate sale. Aside from her working knowledge and work ethic, it was her character and eating nature that proved to be the winning number.

Both my wife and I view Michelle to be invaluable and a contributory asset to the Goodale Miller Team. We will most certainly recommend all friends and family to Michelle and your entire team, and of course will request Michelle for any future real estate projects we undertake personally.

Biography

Bill joined the Goodale Miller Team in July 2010, after spending 15 years with BMO Financial Group in various managerial roles. Born and raised in Oakville, Bill is very involved in the sports scene, having founded and operated the popular Home Court Basketball family basketball club for several years with his late wife Carol Hamilton Goodale, and continues to teach at sports camps during the summer months. Bill earned his Bachelor of Arts degree at Laurentian University and his Bachelor Primary Education degree at Charles Sturt University. Bill is well traveled having lived and worked in France, Sweden, Luxemburg and Israel.

What is the greatest benefit of working with a team?

“The greatest advantage of working within a team is the opportunity to leverage off the combined talent and knowledge of our exceptional group. Whether performing a market value assessment for perspective clients, or managing the daily responsibilities of our existing ones, working within a team model provides the resources and back-up necessary to providing an exceptional client experience”.

What is your Mission Statement

“To build long lasting relationships through professional, honest and reliable service, and to deliver the most current and complete information available to allow my clients to make the most informed decisions”.

Bill strives to provide excellent service and advice to his clients. He has a broad range of education, skills and experience that prospective clients are able to leverage.

Bill is married with 2 young children.

Testimonial

Hiring the Goodale Miller Team will give you a competitive edge over other listings in your neighbourhood. We appreciated the team approach to evaluating our home’s value, preparing our home for sale, and ultimately marketing it effectively to sell in just 9 days. The entire team, including the appointment desk, worked hard to guide us through the selling process, making the journey as stress free as possible. If you are serious about selling your home, hire the Goodale Miller Team and put their resources to work for you. ~ Luan and Steve Attridge

We are so appreciative that Bill was able to share his exceptional knowledge and expertise with us throughout the home buying process. Always the professional, he consistently demonstrated a high level of integrity, and his patience and accessibility were invaluable during this venture. His insight and intimate knowledge of the individual neighbourhoods made it possible for us to ultimately find our dream home. ~ Lisa and Cesar Mendez

At  the beginning of our decision to list our house we had three of the better known real estate firms come to our house to discuss what they each would do to sell our home. We went with Bill Goodale and his team from Century 21 because we were impressed with their presentation. Their detailed Comparative Market Analysis which compared our house to others in the area and their friendly, personable, confident team approach made our decision to select them as our real estate agents very easy. Once that decision was made, the Goodale team went into high gear. We sat down to discuss all the stages of the selling process. We used their stager to advise us on how our house would best present to the public and received excellent advice which we followed to our advantage. The photographer and videographer then came in and captured our home wonderfully. The brochure and video depicting our house was exceptional.  The “for sale” sign was put in on a Monday and we sold on Wednesday. Wow! Three days and at more than we listed. Bill and his team did a wonderful job handling the various agents and their competing bids. We could not have been happier with the final outcome.  Bill and his team took a potentially stressful process and took us through all the stages, calmly and confidently. We cannot say enough about Bill and his team approach, other than try it! We don’t think you’ll be disappointed. ~ Arden and Gary Menard

Both Ellis and I have enjoyed the processes through this purchase with your help.  We found that you have been very patient and trustworthy.  None of our friends thought that it would be  a good idea to share the same agent with the seller, but we found that you were such a great person who we can trust and did not feel pressure at all.  When you sent us the first draft, one of our friends referred his friend, also a real estate agent, to be our agent.  He said he would refund his commission as a buyer’s agent to us.  However, we have started the process with you and did not feel it was right to switch the agent although nothing was signed at that time. Until now, we are 100% satisfied with your professionalism. Thank you! We would once again like to thank you for your help. ~ Richie and Ellis

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Biography

Daniel has been successfully selling luxury real estate in Oakville for over 20 years. Daniel joined the Goodale Miller Team from a boutique real estate team, where over the past 5 years; he contributed to over a quarter billion dollars in real estate sales. Daniel’s commitment to keeping up with industry trends and technology has played a vital role in his success. “To be a leader in your profession you need to keep informed and stay involved”. Presently he volunteers on the MLS Committee, the Revenue Diversification Committee and the Long Range Planning committee at the Oakville Milton and District Real Estate Board. Daniel has accumulated an impressive set of skills through a diverse career experience. Daniel polished his selling skills as an Account Executive in advertising and pharmaceutical sales where Daniel was a consistent award recipient. His experience in Marketing Research has given him an aptitude for interpreting and leveraging market data. Daniel is respected by his client’s as a problem solver and for his creative flair and his out-of-the-box thinking. His positive attitude, his natural business acumen and his strong commitment to customer service bring true value and a depth of experience that is greatly appreciated by his clients. Daniel graduated from Queen's University in Kingston with a degree in Political Science.

What is the greatest benefit of working with a team?

Better Ideas, Better Solutions! This is a friendly, vibrant and cooperative working environment! I was struck by the positive energy and the strong sense of team work that defines the Goodale Miller experience. There is a strong support network here. The open concept workplace encourages collaboration and is highly conducive to sharing ideas and working together towards a common goal. As a team we are able to approach business challenges creatively - when we are able to share our collective experiences and brainstorm together - we come up with smart, constructive solutions - and our clients are the beneficiaries.

What is your Mission Statement?

“To be recognized as the purveyor of one of the premiere customer service experiences in our marketplace”

Daniel loves his job and prides himself in the strong relationships he has developed with his clients. He prefers to practice a more collaborative approach to selling Real Estate and strives to provide his client's with timely market data so that they can partner together in making smart, profitable real estate decisions. As a result, his premiere client's are as committed to working with him as he is to servicing their Real Estate needs. He is happy to call many of his clients friends and they will affirm his natural inclination to go beyond the call of duty to provide a truly platinum customer service experience. He is grateful to his clients for their support and greatly appreciates the continued referral of their family, friends and co-workers. Daniel recognizes that customer service has been and will be the key to the growth of his business.

Testimonials

Andrew Dixon | Vice President Business and Marketing Officer | Microsoft Canada Co.

"We have relocated and moved many times, but when we met Daniel he completely redefined our real estate experience. Daniel changed our perception of real estate agents. We felt from the get go that we were in the hands of a true professional. Daniel took time to explain and educate us about the process. Ultimately we felt a real confidence when we made decisions. Daniel truly cared about our needs and it was obvious that he enjoys what he does. Daniel always offered us honest and objective advice, he delivered fantastic service, and communicated regularly with us through-out the selling and buying process. It was obvious that we were important to him as clients and that he was committed to the long term relationship and not out for self gain."

Sharad Verma | President | Digital Cement

"My wife and I had an opportunity to work with Daniel when we were looking for a home in the Oakville area. Daniel was referred to us by a friend of ours, who had also recently and successfully worked with Daniel. Our first impressions of Daniel was that he was very patient and was willing to take time to educate us. In a very hot housing market, this is an important attribute to have. As we continued to work with Daniel, what impressed us was his incredible integrity and straightforwardness. He took the time to really get to know our family, not only our requirements but also those of our children. As we assessed and evaluated many properties, Daniel listened to our feedback and incorporated it into his perspective. He was straightforward with us, and on a couple of occasions, when we felt we had found the right place, Daniel was our voice of reason. We would whole heartedly recommend Daniel Wilson."

Bob Harris | Independent Publishing Professional

"As a newspaper publisher I have belonged to many real estate associations over the years and have direct access to the best in the business. I have chosen Daniel Wilson to exclusively represent my interests over the past decade and will continue to ask him to act on my behalf in the future. The reasons are simple. Daniel's integrity is unshakeable-his honesty is above reproach. Daniel has great anticipatory skills-on occasion he has satisfied a particular need before it was articulated. Daniel's market knowledge and technical expertise in the buy/sell process make him an excellent negotiator and an asset to any client. I strongly recommend Daniel for all real estate needs and inquiries.”

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Biography

Andrew has been selling Real Estate since 2004. He is direct, easy-going and committed to your best interest. He values knowledge, integrity and creativity.

After graduating from the University of Toronto he spent 10 years traveling internationally in the fashion business.

What is the greatest benefit of working with a team?

“The greatest advantage of working within a team is the ability to offer a level of service and marketing not attainable through individual effort. Also it taps into an abundance of knowledge through the team members diverse areas of expertise.”

What is your Mission Statement

“The truth will set you free”.

Testimonial

I just wanted to take a quick minute to say thanks so much for assigning Andrew to us for all of our recent activity.  In spite of the challenging circumstances, both Diane and I agree that this was by far the best “real estate” experience we’ve ever had.  Andrew was available, responsive, informative, professional and above all, dedicated to doing the best for the 3 of us.  We’re extremely pleased with how all 3 transactions were handled, and will always be grateful to Andrew for such a terrific job.

Thanks again, and enjoy the rest of the summer! ~ John & Diane Lanthier

Biography

Gael has been with the Goodale Miller Team for over 9 years and in the Real Estate industry for over 40 years. She brings her high-energy professionalism and administrative expertise to the team along with her dedication to superior client care.

What is the greatest benefit of working with a team?

“Everyone works together whether they are in the office or out in the market. And having more people to look into the market and know what is going on in the neighbourhood is so beneficial to the clients, more eyes and ears in the marketplace means a better understanding of the marketplace and how we can best help our clients.”

What is your Mission Statement?

“To treat others with the utmost respect and dignity in all situations. When you give respect you will be respected.”

Gael has a strong passion and interest in what is happening in the Real Estate community and is dedicated to providing the best service and long term relationships with clients. She was born and raised in the Oakville/Burlington area and is a valuable resource on the intricate knowledge of the benefits of living in the communities. Gael loves to travel, read and golf with her husband.

Biography

Karrie has been with the Goodale Miller Team since May 2010. She has a background in photography and graphic design, along with administrative experience in a variety of industries.

What is the greatest benefit of working with a team?

“The greatest benefit of working with a team, especially the Goodale Miller Team, is the wide breadth of knowledge and support that everyone brings to the table. We all put in our best to encourage and assist each other, and as a result, the product we put out is better for it.”

What is your Mission Statement?

“To approach each new encounter with sincerity and a positive attitude.”

Although relatively new to the Real Estate community, Karrie has always had a keen interest in the industry. Raised in Burlington, she was eager to return to the Oakville/Burlington area after graduating from the University of Toronto. Karrie enjoys photography, traveling and yoga.